FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit Register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@therichbutter.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@therichbutter.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Countries	Delivery Time	Rates
United States	5-9 days	US 8.00
Canada	5-8 days	US 8.00
United Kingdom	4-8 days	US 8.00
Australia	9-13 days	US 8.00
New Zealand	9-13 days	US 8.00
Germany	5-9 days	US 8.00
Rest of World	7-14 days	US 9.00

 

Please note that the above delivery times are approximate and may vary depending on the destination and any unforeseen circumstances.

Please refer the shipping info [here]

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees (please refer to the shipping info page) will be incurred for all parcels re-sent from our warehouse. Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible!

Please ensure that your order is addressed to a secure location, as we cannot be responsible or liable for lost packages which have arrived at the correct location. In the event that your package is lost, we will do our best to assist you, but we highly encouraged customers to contact our delivery partners directly about any missing, lost, undelivered or abandoned packages.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.

To initiate a return, you are required to submit your request to hello@therichbutter.com. If your return request is accepted, we will provide you with instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted. Returns of items purchased with a promo code will have the promo discount subtracted from the return amount. Products received as a free gift are not applicable for cash refund/voucher/exchange.

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 5 days, though generally less. If your return is approved, we will initiate a store voucher refund to you through www.therichbutter.com. You will receive the voucher code within (7) business days.

For further information and especially if you do not receive your refund within one week (7) business days, please feel free to contact us here and let our CS team know the details of your order and about your open question.

Prices on therichbutter.com are subject to change without notice. Please expect to be charged the price for the Rich Butter merchandise you buy as it is listed on the day of purchase.

Our pieces are costume jewelry, crafted from brass, silver or stainless steel, with 14-18k gold rhodium plating and generally finishing off with a layer of e-coating for good measure. To preserve the plating, we recommend where possible, to avoid contact with water and chemicals, such as hair spray, perfume, lotions, and household cleanser.  (More Info)

Whilst still meeting the REACH regulations, our products do not have mixed metal plating on the post, which sensitive ears can react to. It is unlikely to cause a reaction, however we do recommend those with sensitive skin to use our 925/ Sterling Silver, Surgical Steel and Stainless Steel jewelry. These are the kindest to skin as they are a pure metal with a low mix of other alloys.

All Rich Butter Sterling Silver is certified and tested to meet the true fineness of 92.5% pure silver. Please note Sterling silver is still an alloy and 7.5% will be made of other elements. This collection should be avoided if you are allergic to Copper. All earring posts in the Sterling Silver collection are certified 925 Sterling Silver and are suitable for piercings. (More Info)