| Countries | Delivery Time |
| United States | 5-9 days |
| Canada | 5-8 days |
| United Kingdom |
4-8 days |
| Australia | 9-13 days |
| New Zealand | 9-13 days |
| Germany | 5-9 days |
| Rest of World | 7-14 days |
Please note that the above delivery times are approximate and may vary depending on the destination and any unforeseen circumstances.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
Please allow 1-2 business days ( not include weekend and public holiday ) for us to process and dispatch your order. Rich Butter Team pledge to dispatch every order immediately. For holiday season, Christmas, New Year, Valentine's Day Etc. We will take 5-6 business days to fulfil the parcel and we will try our best to ship out asap.
• Deliveries will be made from Monday to Friday (except Weekend and Public Holidays). Please note that delivery times commence from the date of dispatch. The day as we mention above, is the business day (not include weekend and public holiday).
• Kindly ensure your shipping address is accurate, as we don’t allow amendments after your order number is generated.
• Our courier service providers are Fedex, DHL, UPS, or etc.
• We are unable to deliver to P.O. Box addresses. For university/college campus addresses, your orders can only be delivered to the administration office or mail room.
• If your parcel is returned to us due to being undeliverable, you will be contacted for an alternative postage address. We will resend the package to this new address but you are required to pay the extra delivery charge for re-postage. We can only repost orders once. If you decide to cancel your order after it has been returned to us we will not be able to refund the shipping costs & refund of cash or payment to your original payment method (i.e. Online Banking, Credit Card, Paypal) will require a handling & processing fee, which will be deducted from the amount to be refunded to you.
*Customs Duties, Value Added Surcharges and other relevant government charges and taxes are not included in shipping rates.
*Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes. We are here to ensure that your goods get to you as quickly as possible.
If you have any inquiry, please feel free to email us at hello@therichbutter.com